Many investors will shrink at the idea of receiving complaints about their services or products, but that is nothing close to how White Shark Media Review is responding to customer complaints. The company was launched in 2010 and through the years, it has gone through major transformation. It has dealt with customers in different specialties and some of them have expressed concerns about one or two issues.
This information has been a great benefit to the company as it has acted as a base from which White Shark Media could improve and undergo complete transformation. Below are some of the cases the company picked and transformed them for a good cause.
Loss of connection with AdWords Campaigns
Initially, White Shark Media did not have reliable reporting procedures, something that complicated the process of obtaining results for AdWords campaigns. Many customers could not track the progress of their campaigns because there were no sufficient tools for such reporting. This sparked some complaints but after some thorough reviews, White Shark Media embarked on a mission to help fill this gap. Learn more about White Shark Media Complaints: http://www.whitesharkmedia.com/testimonials/
There is a new system that allows clients to get information about the progress of their campaigns and how well they can transform their results. This new system has encouraged customers to invest more into their campaigns because there are reliable structures dedicated to ensuring they receive the best experience.
Slack in communication
Any agency understands that communication is a valuable element that cannot be overlooked and this is one of the things that were initially lacking when White Shark Media was launched in 2010. Just like many companies, putting everything together immediately after entering a market may not be easy, so there are bound to be several areas that are lacking like the communication department.
White Shark Media took the complaints directed at this concern and introduced features like the scheduled monthly status calls that are catered for by GoTomeeting. The company has also embraced direct phone extensions that allow customers to directly contact the person of interest in different departments.
Many customers managing their AdWords and PPC campaigns on White Shark Media inquired whether the company was offering SEO services. However, this is not one of the areas White Shark has invested in. The company has been reviewing the SEO proposals presented by customers and has been helping them to choose the most reliable SEO firms in the market to shield them from losing their money.